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Advanced Computer Solutions, LLC provides a variety of services to support its e-commerce operations. Please select one of the following support areas which will then direct you to the appropriate information:
Mailing Address:
Please use the following address for all orders, inquiries or solicitations submitted through the U.S. Postal Service:
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Advanced Computer Solutions, LLC
1725 Sidewinder Dr., Suite 1000
Park City, UT 84060
USA |
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Shipping Address:
Please send all deliveries or returns to the following address:
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Advanced Computer Solutions, LLC
1725 Sidewinder Dr., Suite 1000
Park City, UT 84060
USA |
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Hours of Operation:
ACS accepts telephone calls and shipments during the operating hours listed below. For inquiries and assistance outside of these hours, please e-mail our customer support department at support@aismall.com and a customer service representative will get back to you as soon as possible.
| Monday through Friday: |
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9:00 am to 6:00 pm (MountainTime) |
| Saturday: |
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11:00 am to 5:00 pm |
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| Sunday:
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Closed |
| Federal Holidays: |
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Closed |
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Billing Questions:
If you need to contact ACS regarding a billing issue for an order that has been placed with ACS, please call 888-288-9774 during our normal hours of operation. ACS does not provide billing information via e-mail.
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Product Inquiries:
Product inquiries can be made either by telephone by calling 888-288-9774 during our normal hours of operation or by e-mailing inquiry@aismall.com.
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Product Support:
As a reseller of products, ACS provides some product support which is limited to the verification of shipment and delivery of the ordered products and assistance in the verification of a defective product. ACS does not provide product technical support as it relates to the operation and use of any products sold through this web site. For assistance in these areas of support, ACS can usually provide the customer with a manufacturer contact telephone number for further assistance. For inquiries or information regarding support, please e-mail our customer support department at support@aismall.com and a customer service representative will get back to you as soon as possible.
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Order Status:
All orders are entered as pending until ACS confirms proper shipping and billing information, as well as product availability. This generally means that orders will not be shipped in the same day they are placed. ACS will generally ship all orders within 24 hours from the time they were placed. If, for any reason, the order shipping, billing or availability does not permit such a turn-around, an ACS representative will contact the customer by telephone and e-mail to confirm the order status. You can access your order status on-line through our e-commerce mall when you logon with the user ID that you were supplied when you placed your order. For further inquiries regarding your order status, please either call 888-288-9774 during our normal hours of operation or e-mail our customer support department at support@aismall.com.
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Frequently Asked Questions:
ACS will attempt to provide answers to all inquiries and in so doing, has developed a FAQ web page to save valuable time and effort for both ACS and our customers. This web page can be found at faq.aisolution.com and is updated with new answers as they become available.
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